From “help!” to “done” — here’s the whole process.
Five steps. Only two of them involve you.
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Sign up (2 minutes)
Pick your plan and check out. Your account is created automatically and you’ll get a welcome email straight away with everything you need.
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Hand us the keys (once-off)
We send you a secure form to share your WordPress admin access — never over plain email. We set up backups, monitoring and security scanning within your first 24 hours. From that moment, your site is being watched.
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Send tasks whenever you need
Submit a task from your account — we’ll confirm receipt right away and reply when it’s done. Plain English is perfect: “The enquiry form isn’t sending emails” or “Please swap the homepage banner for the attached image.” You can track everything in one place; no ticketing jargon required.
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We do the work
Most tasks are done same-day. Standard and Pro subscribers get priority response within 4 business hours. When it’s done, you get a plain-English reply confirming what changed.
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Repeat, forever
That’s it. That’s the whole service. Your site stays updated, backed up, monitored and fixed — while you run your actual business.
No lock-in · Cancel anytime · Your site, your data — always