Questions? We’ve got answers.

Exactly what it says. Send as many tasks as you like — there’s no monthly cap. Each task should take under 60 minutes to complete; anything bigger gets a separate fixed quote first. On Basic we work through your tasks one at a time; Standard and Pro get up to 2 tasks handled per day.

Most small tasks are completed the same business day. Standard and Pro plans include a 4-hour priority response during business hours (Mon–Fri, 8am–5pm SAST).

Log in to your account and open Submit a task. Describe what you need in plain English — screenshots help. We confirm receipt right away and reply when it’s done. You can track everything in the same place. Email help@wphero.co.za if you’re stuck.

We’ll tell you upfront, scope it properly, and send a fixed quote. Nothing is ever charged without your approval — and we’ll often suggest a simpler alternative that fits inside your plan.

Yes — any WordPress site, whether we built it or not. During onboarding we do a quick health check and flag anything concerning before we start.

On all plans, yes. If you’d rather stay with your current host, that’s fine too — we’ll support your site wherever it lives.

Covered. Basic configuration fixes, payment gateway settings, shipping setup and product display issues are all included from the Standard plan up.

Yes. Monthly plans have no lock-in — cancel from your account dashboard and you won’t be billed again. Annual plans run to the end of their term.

We use secure credential storage (never plain email), take a backup before every change, and can hand everything back cleanly if you ever leave. Your site is always yours.

Our monitoring catches it and it goes to the top of the queue for the next business day. Guaranteed out-of-hours emergency response isn’t included yet — it may become a paid add-on in future.

We can point you in the right direction — get in touch and we’ll connect you with our web design partners, then maintain the new site for you afterwards.