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Get Expert WordPress Support

03 / WordPress Optimization Support

Get Expert WordPress Support

Leverage our team of WordPress specialists for personalized support and preparatory services to optimize your site. Submit tickets via the Support tab in your “My Account” dashboard and receive responses within 24 hours (Basic) or 12 hours (Pro). Opt for our free hosting migration* to enhance security and performance on our optimized servers.

04 / Flexible WordPress Support Plans

4.1 / Basic Plan

R999 / PM
Unlimited small WordPress tasks (edits, fixes, updates, up to 30 minutes each)
Response to Support tickets within 24 hours
Monthly performance report (site speed and uptime insights)
Access to our WordPress troubleshooting knowledge base
Free one-time hosting migration to our servers with free hosting*
Subscribe to Basic

4.2 / PRO Plan

R1499 / PM
Unlimited small WordPress tasks (edits, fixes, updates, up to 30 minutes each)
Priority response to Support tickets within 12 hours
Weekly automated backups + up to 2 manual backup requests per month
Monthly performance report with optimization recommendations
Priority plugin and theme update assistance
Access to our WordPress troubleshooting knowledge base
Free one-time hosting migration to our servers with free hosting*
Subscribe to PRO

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Frequently Asked Questions

What is WP Hero and how does it work?
WP Hero is an unlimited WordPress support service designed to handle all your small WordPress tasks, from edits to fixes, without limits. After subscribing via our secure PayFast and WooCommerce system, provide your site details during checkout. Manage your site and submit tickets through your “My Account” dashboard during business hours (Monday-Friday, 9 AM – 5 PM SAST
What counts as a small task with WP Hero?
A small task includes content updates, plugin tweaks, basic CSS adjustments, minor theme fixes, and other maintenance jobs typically taking under 30 minutes. Complex projects (e.g., full site redesigns) may require multiple tasks or a custom quote—contact us via your dashboard for details.
How quickly will my tasks be completed?

Task completion depends on volume and plan type. Basic Plan tasks are handled during business hours on a queue basis, while Pro Plan tasks receive priority. Most small tasks are resolved within 24-48 hours during active support times.

Can I add multiple sites to one subscription?

Currently, each subscription covers one WordPress site. To manage multiple sites, you’ll need a separate subscription for each.

How do I check the status of my support tickets?

Log into your “My Account” dashboard and use the “Manage Site” tab to access a link to Fluent Support, where you can view all ticket statuses and histories submitted during your subscription.

What happens if my site has a major issue?

For major issues (e.g., site crashes), submit a ticket with detailed information during business hours. Our team will assess if it requires multiple small tasks or a custom solution, and we’ll guide you accordingly.

Can I cancel my subscription?

Yes, you can cancel your subscription anytime through your WooCommerce “My Account” page under Subscriptions. Note that cancellations take effect at the end of your billing cycle, and no refunds are issued for partial months.

What if I need help outside business hours?

Support is limited to Monday-Friday, 9 AM – 5 PM SAST. For urgent issues, submit a ticket during these hours, and we’ll address it as soon as possible. Pro Plan’s priority response applies within business hours only.