Cancellation & Refund Policy
This policy explains how to cancel your WP Hero subscription and when refunds may apply. It supplements our Terms of Service.
Subscription billing
WP Hero plans are billed in advance on a recurring basis — monthly or annually, as selected at checkout. Payments are processed securely by Paystack. All prices are in South African Rand (ZAR) and include VAT where applicable.
How to cancel
Hero, SEO, chatbot and hosting (monthly): Cancel anytime from your account under Billing → Subscriptions, or email help@wphero.co.za. Cancellation takes effect at the end of your current billing period. You keep access until that date and will not be charged again.
Quick Site monthly plans: 12-month minimum, then month-to-month. After 12 paid months the site is yours — keep paying, move to Hosting or Hero, or take an export and leave. Cancel inside 12 months by emailing help@wphero.co.za to settle the remaining months or the once-off difference. The account cancel button stays off until the minimum is done.
Annual plans: Your plan runs for the full 12-month term. You may turn off renewal before the next annual charge; access continues until the end of the period you have paid for.
We confirm cancellations by email. If you do not receive confirmation within one business day, please follow up.
Refund policy
Because support and monitoring may begin immediately after signup, we do not offer refunds for partial billing periods once a payment has been processed, except where required by law or as set out below.
We will issue a full refund if:
- You were charged in error (duplicate charge or incorrect amount), or
- You cancel within 7 calendar days of your first subscription payment and have not submitted any support tasks or received onboarding work.
Refund requests must be emailed to help@wphero.co.za within 14 days of the charge, including your account email and order reference.
Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or card issuer. Paystack processes the reversal on our behalf.
Non-refundable items
The following are not refundable: quoted project work that has already started, third-party licence or plugin purchases made on your behalf (unless the vendor refunds us), and subscription periods during which support tasks were completed.
Chargebacks and disputes
Please contact us before initiating a chargeback or payment dispute — we will respond within one business day and work to resolve billing issues fairly. Unresolved chargebacks may result in suspension of service pending investigation.
Contact
WP Hero
Email: help@wphero.co.za
Hours: Monday–Friday, 8am–5pm SAST
This policy is an operating draft and should be reviewed by legal counsel before public launch.